Payment Policy

Making a Payment

At Islamiyah Series, we aim to make purchasing our books, educational resources and digital materials as straightforward and secure as possible.

This Payment Policy explains the payment methods we accept, how payments are processed and what you can expect when placing an order through our website.

Accepted Payment Methods

We offer a range of secure payment options at checkout. Available methods may vary depending on your location and device.

These may include:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Other secure payment methods available during checkout

From time to time, additional payment options may be introduced to improve the purchasing experience.

Pricing & Currency

All prices displayed on our website are shown in Pounds Sterling (£ GBP) unless otherwise stated.

If you are purchasing from outside the United Kingdom, your bank or payment provider may apply exchange rates or additional transaction fees. These charges are determined by your financial institution and are outside our control.

Secure Payments

Your security is important to us.

All online payments are processed using trusted third-party payment providers that use industry-standard encryption and security measures to protect your financial information.

Islamiyah Series does not store your full payment card details on its website or servers.

When Payment Is Taken

Payment is required in full before an order is processed.

Once your payment has been authorised and successfully received, we will begin preparing your order for dispatch or provide access to any digital resources purchased.

Orders cannot be processed until payment has been confirmed.

Order Confirmation

After your payment has been successfully completed, you will receive an email confirming your purchase.

This confirmation will include details of your order and serves as your payment receipt.

If you do not receive a confirmation email within a reasonable time, please check your junk or spam folder before contacting us.

Failed or Declined Payments

Occasionally, a payment may not be successful.

This can happen for several reasons, including:

• Insufficient funds.
• Incorrect payment details.
• Bank security checks.
• Expired payment cards.
• Payment provider restrictions.

If a payment cannot be completed, your order will not be processed until a successful payment has been received.

If the issue persists, we recommend contacting your bank or payment provider directly.

Refunds

Where a refund is approved, it will be issued using the original payment method wherever possible.

The time taken for refunded funds to appear in your account will depend on your bank or payment provider.

For further information, please refer to our Returns & Refunds Policy.

Payment Verification

To protect both our customers and our organisation, additional verification checks may occasionally be carried out before an order is accepted.

Where necessary, we may contact you to confirm payment or verify order details before dispatch.

If we are unable to verify an order, we reserve the right to delay or cancel the transaction and issue a refund where appropriate.

Payment Disputes

If you believe you have been charged incorrectly or experience any issues relating to a payment, please contact us as soon as possible.

We will investigate the matter promptly and work with you and the relevant payment provider to reach a fair resolution.

Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes in our payment services, legal obligations or business practices.

The latest version will always be published on this page and will take effect immediately upon publication.